Frequently Asked Questions

💬 How soon will I receive access to my files?

  • If you purchased an "EDITABLE" template you will receive an email from within 5 minutes with a link to access, edit, save and download your files. (Check your spam/junk folders if you don’t see it in your inbox.)

💬 How long do I have access to my files through Corjl?

  • You will have access to edit your purchased templates for 90 days. Once you have downloaded your finalized file it is yours forever.

💬 I'm having problems editing the template through Corjl, what should I do?

  • Most issues can be attributed to the web browser. We recommend you use Chrome.
  • Contact Us if you are still experiencing issues.

💬 What is the best way to edit my template?

  • A desktop computer or laptop is the best way to edit as you will have full access to changing text (i.e. size, colour and placement) and uploading and placement of  images.
  • Mobile editing is mostly limited to editing wording and replacing the photo (if applicable).

💬 What cannot be edited?

  • The artwork and dimensions/orientation of your template cannot be changed.

💬 What format should I download in Corjl, PDF or JPG?

  • PDF files can be printed at home or at a print shop on paper size US Letter 8.5” x 11” or A4 for Australia and UK. You can print up to 2 invites per page and include bleed and trim marks.
  • JPG files can be printed at a photo lab or at home on photo paper, or sent electronically.

    💬 If printed, will colors look exactly the same as what I see on screen?

    • Due to variances in monitor/screen, printer calibrations, and quality of card stock used, colors may appear differently in print than on screen.
    • It is highly recommended that you do a test print first before committing to multiple copies.

    💬 Do you have any printing tips?

    • Recommended paper weight is 110 lb (USA) or 300 gsm (Australia/ UK) white cardstock or the thickest your printer can handle.
    • If printing at home set your printer to '100%' or 'Actual Size' before printing.

      💬 Is anything shipped to me?

      • No physical or hard copy items are shipped to you. All items sold are digital.
      • Customers take responsibility for the printing of their files.

      If any other questions please Contact Us or visit our Blog pages for How To Videos.